We take responsibility for administering and maintaining your infrastructure – in the public cloud, on premises and in hybrid environments. We give each of these models the same level of attention.
Starting pointFreeInfrastructure Discovery
- Inventory of servers, systems and services
- Assessment of risks and security posture
- Proposed scope of service and takeover plan
Challenges
Problems companies bring to us
Maintenance eats into development time
The IT team deals with updates and failures instead of projects that grow the business.
Knowledge in a few people's heads
Configuration isn't documented, and one person's holiday or departure is a risk.
Different environments, different standards
Servers in your own server room, in the cloud and at providers are managed in different ways.
Untested backups
Backups run, but nobody has checked whether systems can actually be restored from them.
What we deliver
Infrastructure under ongoing care
We administer servers, operating systems and infrastructure services, monitor how they run and respond to problems. We act as your external team or as support for your IT department. The scope of service and response times are agreed individually in the contract.
- Public cloud – environments in AWS and Microsoft Azure
- On premises – physical servers and virtualisation in your own server room or data centre
- Hybrid – on-premises infrastructure and cloud managed to shared standards
Starting point
Infrastructure Discovery
Before we take over operations, we get to know and assess your infrastructure – wherever it runs.
What you get
- Inventory of servers, systems and services
- Assessment of risks and security posture
- Proposed scope of service and takeover plan
Service scope
What the service covers
Server administration
Configuration and day-to-day operation of physical, virtual and cloud servers.
Infrastructure monitoring
Continuous oversight of availability, performance and resources, with alerts on problems.
Operating system maintenance
Running Linux and Windows Server systems and their configuration.
Patch management
Planned updates of systems and software with risk control.
Backup and recovery
Backups, regular restore tests and recovery procedures.
Infrastructure troubleshooting
Finding and fixing the root causes of failures and performance drops.
Infrastructure security
Hardening, access control, firewalls and certificates.
Availability and operational support
Keeping services running and supporting changes.
Cloud and hybrid management
Managing public cloud resources and their connection to on-premises infrastructure.
Ongoing administration
Day-to-day administration, documentation and status reporting.
How we work
How the engagement works
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Infrastructure Discovery
Inventory and assessment of infrastructure, risks and needs.
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Scope and contract
We agree responsibilities, communication and response times that fit your needs.
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Environment takeover
We set up monitoring, access and procedures, and document the configuration.
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Ongoing administration
We maintain, update and improve the infrastructure and report on its status regularly.
Outcomes
What you get
- One partner responsible for infrastructure across all models
- Documented configuration and procedures
- Regular updates and tested backups
- Monitoring that flags problems before users notice them
- More of your team's time for development
FAQ
Frequently asked questions
No. We can take over all maintenance or support your team in selected areas.
Yes. We manage servers in your own server room and hybrid environments on equal terms with the public cloud.
They are agreed individually in the contract, depending on how critical your systems are and what your business needs.
Start with: Infrastructure Discovery
Tell us what your project is about – we will get back to you to agree the scope and timing. The assessment is free of charge.
